Carilion Clinic TSG SUPERVISOR in Roanoke, Virginia
Technology Services Group
INTERNAL APPLICANTS ONLY Supports Carilion's hallmarks of service excellence and quality for all job responsibilities. The TSG Supervisor is a collaborative leader who understands and leverages Information Technology industry best practices around service and solutions delivery. Interprets, executes, and supports technology solutions for all aspects of the organization. Oversees the day-to-day activities of the departmental staff. The TSG Supervisor focused on the tactical execution of the tasks and projects needed to meet the needs of the organization through proper alignment with strategy. Partners with the TSG Managers to ensure tactical excellence adherence through timely, meaningful updates, and appropriate escalations. Evaluates and adjusts task level work for allocated resource, drives accountability through performance metrics, and assists as a subject matter expert in relevant areas. The success of a TSG Supervisor requires detailed attention to staff knowledge, skills and abilities, assignment/completion of work, and accurate time tracking and staff level performance evaluation. Focus on quality service delivery and development of strong collaborative and matrixed teams who can perform in a dynamic and fluid environment. Minimum Qualifications Required: Education: Associate's degree or 5 years IT experience required. Bachelor's degree preferred. Experience: Minimum of five years experience in information technology, technical services, or healthcare. Experience with technical project management, software and hardware preferred. Experience with client and vendor management preferred Licensure, certification, and/or registration: Valid Virginia drivers' license required. Vendor and/or industry certifications/proficiencies as determined by management. ITIL V3 Certification preferred. Other Minimum Qualifications: · Completes timely and meaningful staff evaluations. · Ensures accurate time tracking and work completion. · Displays exceptional leadership qualities. · Demonstrates excellent Critical Thinking, Time Management, and Organizational skills. · Oversees staff level daily interactions. · Practices reflective listening skills. · Adheres to Metrics looking at Lag measures and effective lead measures. · Uses negotiating skills to resolve conflict and build cooperation. · Completes multiple assignments within a given timeframe including assignments delegated to others. · Develops meeting agendas, facilitates meetings, and records minutes as needed. · Provides and ensures timely resolution to customer issues. · Plans and works with others on joint projects, and coordinates with others to achieve team objectives. · Adheres to privacy and confidentiality guidelines. · Demonstrates accountability for self-development by providing input into personal annual skills assessment and development plan. · Works irregular and weekend work hours, with occasional overnight travel as needed. · Participates in an on-call rotation to meet business needs. · Completes annual professional development and required in-service education. · Presents ideas and information to all audiences using well developed verbal, written, and presentation skills. · Intermediate word processing, spreadsheet, and project management PC software skills required. Inspiring Better Health at Carilion Clinic Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others. As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits. Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech. Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other. Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Carilion is a Drug-Free Workplace.
1212 3rd Street Roanoke, VA 24016