Carilion Clinic MEDICAL OFFICE ASSOCIATE III in Roanoke, Virginia24027


Post Thru:





Roanoke, VA





Job Code:


Job Details:

This position supports Surgical

Scheduling and is located at the Carilion Clinic Institute for Orthopaedics and Neurosciences


Supports Carilion's hallmarks of service excellence and quality for all job responsibilities. Accountable for performing a minimum of six of the core job responsibilities (patient registration, patient scheduling, switchboard/phones, patient check in process, patient check out process, and/or medical record maintenance) in addition to basic and more complex front office workflow functions vital to the effective and efficient functioning of the medical practice, clinic, and/or department. Depending upon the size and practice work flows, the MOAIII may only perform one of the higher levels functions as well as the clinic liaison responsibilities. May function as medical secretary supporting several physicians, acting as a liaison to assist in resolving issues in a timely manner. Performs additional functions related to front office operations to meet specific needs of the practice, clinic and/or department. Serves as a resource person for patient, physician, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. Makes appropriate decisions, reasoning, and problem solving to solve more complex problems related to the front office operations. Meets most MOAII responsibilities and at least two of the additional responsibilities below.

Minimum Qualifications Required

Education: High school diploma or GED required. Associate Degree or continued administrative education preferred.

Experience: Minimum of two years prior experience in a physician office/medical office, data processing and/or with multi-line telephones required. Previous registration and/or medical insurance experience preferred.

Licensure, certification, and/or registration: None Required

Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, and interpersonal skills. Knowledge of Microsoft software applications preferred (Word, Excel). Ability to multi-task essential.

Inspiring Better Health at Carilion Clinic

Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.

As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.

Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.

Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Carilion is a Drug-Free workplace.


Contact Information:

Contact Name:

Emily Allen